Returns & Exchanges

At CoSM Shop, we are committed to your satisfaction and offer a hassle-free 30-day return policy for most items in their original condition. If you are not completely happy with your purchase, our streamlined process ensures a quick resolution for a refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the order you wish to return, or contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.